Some scenarios where Microsoft Surface Data Eraser can be helpful include: After the creation tool is installed, follow these steps to create a Microsoft Surface Data Eraser USB stick. Select Complete to finish the USB creation process, as shown in Figure 5. Sfc /Scannow To boot a Surface device that has been wiped with Microsoft Surface Data Eraser, you will first need to reinstall the Windows operating system. Then got to a point that says. CRITICAL ERROR: Unable to properly mount the USB. After you create a Microsoft Surface Data Eraser USB stick, you can boot a supported Surface device from the USB stick by following this procedure: Surface Data Eraser on Surface Studio and Surface Studio 2 can take up to 6 minutes to boot into WinPE before disk erasure can occur. Step 1: Visit this page of Microsoft to download the Surface Data Eraser installer. Press and hold the volume-up button on your Surface, and, at the same time, press and release the power button. Cookie Notice Surface Data Eraser - Unknown disk drive manufacturer Trying to decommission a couple of old Surface Pro's. I downloaded the tool today from this location: https://www.microsoft.com/en-us/download/details.aspx?id=46703 When I boot to the Eraser I get a command prompt window which reports: Unknown disk drive manufacturer. type below line in CMD with admin rights, then copy all the folders and files from the root of created bootable pendrive to C:\WinRE_amd64\media Select Success. I have had this message pop up for one of my old clients I still do support for and I am still the Admin for on their 365 system. Do the USB drives have to be preformatted in a special format? Data eraser tool fails on either 5% or 10%; tried on both USB 2.0 & 3.0 Thank you. If I need to send my Surface in for service, what should I do to ensure the privacy of my data before sending in my Surface device? I also tried two different USB drives, both are 16GB drives. Step 2: Connect a USB flash drive that you want to use as a bootable USB to delete data from the Surface device. This really helps out :). And if you try a Linux Distro such ashttps://linuxmint.com/ Opens a new windowthen it will be able to install because Linux comes with all the drivers you are likely to need. I tried using bootable USB but i get an error message that 'there is a problem recovering your PC'. If your device does not boot to USB using these steps, you may need to turn on the Enable Alternate Boot Sequence option in Surface UEFI. I was told I can try to delete partitions but idk if its an SSD issue and idk what the right call is.. These models include: Internal components can'tbe serviced individually. Opens a new windowIt says: Download the media creation tool and run it to create a bootable usb windows 10 installer. When the Surface device boots, a SoftwareLicenseTerms text file is displayed, as shown in Figure 5. Partition to be erased is displayed in Microsoft Surface Data Eraser. and our The Microsoft Surface Data Eraser script detects the storage devices that are present in your Surface device and displays the details of the native storage device. Reimage devices containing sensitive data. files.zip, then copy both files Oscdimg.exe and MakeWinPEMedia.cmd to this location C:\Windows\System32, type below line in CMD with admin rights More info about Internet Explorer and Microsoft Edge, Protecting your data if you send your Surface in for service, NIST Special Publication 800-88 Revision 1, Surface Pro Model 1796 and Surface Laptop 1TB display two drives, Windows 10 Pro and Enterprise on Surface Hub 2. To continue, press Y (this action runs Microsoft Surface Data Eraser and removes all data from the storage device) or press N (this action shuts down the device without removing data). If you can turn on your Surface Duo, reset it to factory settings before you send it to us for service. downloading link for few ARM64bit surface pro devices I did not do disk partition so everything is in one drive. Hello @jaxne we apologize for the inconvenience this has caused you. Microsoft Surface Data Eraser is periodically updated by Microsoft. Surface Data Eraser - Unknown disk drive manufacturer Is it the size of the drive? . Thank you in advance. Odeslat a . Although there are users in this community who are more than willing to helplike @RAJU2529 and @illfated, you may not get the answer you need immediately. Note This means that Microsoft Deployment Task Sequence is specific to these kinds of devices and cannot be used with other devices. https://answers.microsoft.com/en-us/surface/forum/surfpro4-surfupdate/surface-pro-4-os-re-install/0f https://www.ifixit.com/Guide/Microsoft+Surface+Pro+4+SSD+Drive+Replacement/60383, https://www.seagate.com/gb/en/support/downloads/seatools/, https://community.spiceworks.com/topic/2142998-new-purpose-for-an-old-surface. Any section you choose will open to show you more info. Select Success. Prepare a Surface device to be sent for repair. Bonus Flashback: April 28, 1998: Spacelab astronauts wake up to "Take a Chance on Me" by Abba (Read more Last Spark of the month. Read the software license terms, and then close the Notepad file. Turn off your Surface device. also need to make sure that you've turned off secure boot for the Surface Pro 4 or it will never boot from a third party bootable USB or .ISO image. When you deploy Windows on a some Surface devices that have 1TB drive configuration, you may encounter errors or other issues that concern locatingthe DISK0. To wipe a Surface Laptop running Windows 10 S, you must first create the Microsoft Surface Data Eraser USB drive on another computer with Windows 10/11 Pro or Windows 10/11 Enterprise. If after doing enough test to prove that the SSD has failed then it is fixable by replacing it if you are so inclined. There's not information online I can find on this either. Cookie Notice onedrive link Step 3: Turn on the Surface device and boot from the bootable USB connected to it. Separate option for 2021 and support for newer devices including Surface Laptop Studio, Surface Pro 8, and Surface Go 3. c. Press and release the Power button. NOTE: The download page lists other tools for the Surface device as well. Prepare a Surface device to be sent for repair. Boot your Surface device from the Microsoft Surface Data Eraser USB stick. For example, if you are using Microsoft Deployment Toolkit (MDT), the following error is logged in the bdd.log file: . Figure 1. As to the partitions, you need to delete all of them during the install and the installation will recreate them. Download Microsoft Surface Data Eraser - MajorGeeks I am done troubleshooting this Microsoft utility that should've just worked. Dell rebuild via PXE boot 'no bootable device found", https://docs.microsoft.com/en-us/surface/microsoft-surface-data-eraser. Figure 2. A service center technician inspects your Surface and attempts to remove data using the appropriate tools. To remove data from a Surface device without removing the Windows operating system, you can use the Reset your PC function. On our PC, it took less than 2 minutes. It is required for docs.microsoft.com GitHub issue linking. A bare metal recovery (BMR) image states "There was a problem recovering your PC" or reports other errors when you try torestore the BMR image. Select the USB drive of your choice from the USB Thumb Drive Selection page as shown in Figure 4, and then select Start to begin the USB creation process. Before you begin these steps, ensure that you have a USB 3.0 stick that is 4 GB or larger connected to the computer. FAQ: Protecting your data if you send your Surface in for service And you can use Seagate tools which works with all makes of drive and provides a USB stick to check drives,https://www.seagate.com/gb/en/support/downloads/seatools/ Opens a new window. Turn off your Surface device. Microsoft Surface Data Eraser is a free tool from Microsoft to help Surface users to securely delete data without booting into Windows operating system. Does anyone know of the download location for the driver? Already on GitHub? Microsoft Surface Data Eraser uses the NVM Express (NVMe) format command to erase data as authorized in NIST Special Publication 800-88 Revision 1. @Syson032 and @masterddon, I created a new version 3.48.139.0 iso file suitable for x64 (for 2021+ devices only) and I uploaded it to Onedrive storage and Google Drive storage. Original by design. If your device does not boot to USB using these steps, you may need to turn on the Enable Alternate Boot Sequence option in Surface UEFI. Figure 4. I tried surface data eraser but I get an error message that "no disk drive found". There are also tools like Partition Wizard Bootable CD/USB to partition and delete data from unbootable PCs. Step 5: Finally, you need to press the S key to erase data. This version of Microsoft Surface Data Eraser adds support for the following devices: Surface Data Eraser v3.2.45.0 and above can be used to restore Surface Pro or Surface Laptop devices with the 1TB storage option in the scenario that the device shows two separate 512GB volumes or encounters errors when attempting to deploy or install Windows 10. This commit does not belong to any branch on this repository, and may belong to a fork outside of the repository. I was able to run Surface Data Eraser per MS support, but it failed to locate the drive as well. Press any key to shutdown device now . Select the USB drive by clicking the radio button next to it and then click the Start button to begin preparing Surface Data Eraser bootable USB. I'll read up on " Microsoft Surface Data Eraser Choose the account you want to sign in with. Tap and hold or right-click on the USB drive and choose Format. @RAJU2529 thank you sir let me try it out. b. Step 1: Connect the bootable USB containing Surface Data Eraser to your Surface device. A Microsoft Surface Data Eraser USB stick requires only the ability to boot from USB. c. Press and release the Power button. I'm done wasting my precious time on this. Choose x64 (for 2021+ devices only) for 2021 or newer devices, choose x64 for 2020 and older devices or ARM64 for Surface Pro X from the Architecture Selection page, as shown Figure-3.
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