Find out when testing is required for the country you're visiting. named Virgin Atlantic and Ryanair as the worst two airlines for processing refunds. Cancellations and refunds. We encourage everyone to be respectful of fellow passengers mask preferences. Crawley All up to date details can be foundhere, and we will contact you directly if your booking is affected by any recent changes. Accessibility | Take a Virgin Atlantic flight to your destination at a later date convenient to you, subject to availability of seats in the same ticket class. You'll just need to use your ticket by 31st December 2023. Collinsonoffer Rapid Antigen and Antibody tests with results within 60 mins. Our guide to Covid-19 testing for travel. Customers impacted by anevent beyond their control,for bookings made on or before 11thof March 2020. With these barriers to travel removed, we believe the time is right to ease the Covid-19 flexible booking policies for Virgin Atlantic Airways and Virgin Atlantic Holidays on all new bookings fromJune 24, 2022. Please contact your tour operator before you cancel your booking. . It can be used to pay or part-pay for a new booking. Also, this one's just for making changes to your date or destination, so if you need help with anything else,pleaselog intoMy booking. Once we receive and action your request, well update your booking and send youconfirmation. When you book to travel any time up to 31 Dec 2022, you can make unlimited date changes* and one name change free of charge** (if youd like someone else to benefit from your ticket). If you don't use the whole value of your Travel Voucher when making a new booking, we will give you a cash refund of the residual value. *Please note thatfare difference charges (the additional cost of airfare, taxes, and airline fees, on your reissued airline ticket) may be applicable when changing your booking,with no refund if the new fare is lower. Find out more Our partnership with Delta Air Lines Connect to the UK from over 200 US cities thanks to our partnership with Delta. You may also wish to Claim money for delay or cancellation. Canadian tariffs. Read more to find out your rights about cancelled and delayed flights (According to Regulation EC261/2004). Email us at consumer.champions@theguardian.com. Note: US citizens and legal permanent residents do not need to complete a Passenger Disclosure and Attestation form or provide Covid-19 credentials. The mask rules that apply will depend on the route youre flying, because requirements differ by market. You cannot combine a Travel Voucher with any other voucher issued by our Customer Care team. national lockdowns (see Refunds sectionfor details), This policy applies to all VS/VS* bookings,including unticketed, regardless of ticket type and includes fares that are usually non-changeable, Fare difference applies with no refund if new fare is lower. There may be other charges to pay under our standardVirgin Holidays terms and conditionsor on theconditions of carriage for Virgin Atlantic. If youre sure you meet the criteria, you must bring documentation as applicable, confirming eligibility. All airon board is filteredthrough highly effective, UK Government restrictions make it illegal to travel abroad, The Foreign, Commonwealth & Development Office (FCDO) advise against non-essential travel at the time you are due to travel, It becomes necessary to quarantine on arrival at your destination, Your holiday destination is placed on the Red List and it becomes necessary to quarantine at a managed quarantine hotel on your return to the UK. We are not responsible for any third party fees. Terms and conditions | A parent or other legal guardian may attest on behalf of a passenger aged 2 to 17 years. Depart and Return Calendar Use enter to open, escape to close the calendar, page down for next month and page up for previous month, Depart date not selected Return date not selected Depart Return Many Virgin Atlantic flights have been cancelled in the Covid pandemic. Any additional fare cost will be charged. With restrictions easing and travel becoming easier once again, for all new bookings from 24 June 2022 onwards, the terms to change your booking will depend on your type of ticket. Pre-departure testing is required before flying to most of our destinations as it will help to keep you safe on the flight and limit Covid-19 being carried into the country you're visiting. If you booked directly with Virgin Atlantic., please use ourCompensation application process. Rapid tests are often called Antigen or Lateral Flow tests and provide results in under 30 minutes. If the new ticket price is higher than the amount of Flying Club points and your Travel Voucher value, the difference must be paid. Refunds do not apply as per the original fare rules. Refund policy . Due to the ongoing situation with COVID-19 we are temporarily suspending the carriage of unaccompanied minors, aged 5 to 11 years . We'll be in touch with you if your holiday is affected. Your customers Open Ticket value can be used as a credit towards their future travel until 31 Dec 2023. To make a change to your holiday booking, please contact us. You'll just need to use your ticket by 31st December 2023. We're pleased to say that refund timeframes have returned to normal. If you are requesting a refund because you are dissatisfied with a change that Virgin Atlantic has made to your flight, please note that if your flight is still scheduled to operate under the same flight number and your change is less than 3 hours, your refund will be calculated as per the fare rules. When your customers provide new travel dates: If you're unable to reissue the original ticket, please update SI field with the original ticket number: Tickets must be issued on/before revised travel date. To speak to us about your options, pleasecontact us. Customers may still be asked to wear a mask when boarding or disembarking flights, according to the regulations of the departure or arrival airport or destination country / US state. If your booking was made through a tour operator, travel agent or other airline, please contact them directly to discuss your options. Mine 28th, so they won't consider issuing a refund until after Saturday 25th - which to me seems like delay tactics. Even if all reasonable measures had been taken, this includes cancellations in the event of weather conditions, political instability, unexpected flight safety shortcomings, security risks and strikes. Ensure you have a valid passport and ESTA (if eligible for the US Visa Waiver Program). Well continue to help our customers book with confidence, with the ability to change plans if a customer tests positive for COVID-19 and previous flexible booking policies applicable based on the date of booking. Following the ruling of a United States district court judge on Monday 18 April, the Biden administration has announced that the Transportation Security Administration (TSA) will no longer enforce the federal mandate requiring masks onboard aircraft. Virgin Atlantic Covid Flexibility Policy Whether it's amending your flight dates, finding out the latest travel advice, managing your Flying Club account or something else altogether - you'll be able to quickly self-serve many common conundrums right here. Once weve received and accepted your refund request, well credit your refund within the normal timeframe to your original form(s) of payment. Customers bookedon or before 11th March 2020 that have since changed their travel plans, resulting in a new ticket issue date, will still be entitled to a refund, Refunds must be processed via GDS please refer to our refunds policy clickhere, 2022 Virgin Atlantic Airways Ltd. All rights reserved.Registered office: Registered office: The VHQ, Fleming Way, Crawley, West Sussex RH10 9DF If your flight was cancelled, contact your travel agent or travel provider or tour operator to rebook on the next available flight. The most accurate method is to look for molecular or genetic signs of the coronavirus. This type of test is often called PCR (polymerase chain reaction) or LAMP (loop-mediated isothermal amplification). Terms and conditions | Contact forms | Virgin Atlantic help centre. Policies Agency sales agreement Covid-19 Flex Policy (tickets issued prior to 24 June 2022) View policy Schedule changes View policy Refund policy View policy ADM policy View policy Booking policy Did you book with a travel agent? Flexible no change fees policy | Virgin Atlantic The remaining fare difference after we have waived those amounts. Last year was horrible for all of the airlines, but Virgin Atlantic had a particularly torrid time. As ever, you should ensure you have adequate travel insurance for your trip. Due to the limited testing capacity at airports, we highly recommend booking an appointment in advance and arriving early at the airport to allow the extra time you need for your test to be processed. No change fee will be charged however additional collection must be calculated at TSP, Where a change to outbound date occurs, return date may be changed to protect the original length of the trip within the permitted travel period, For bookings made on/before 11 Mar 20, refunds are allowed if customer is unable to travel due to an event beyond their control e.g. Accessibility | You can even make a booking for someone else using your Travel Voucher. Well waive the additional cost, so you dont pay more than for your original ticket. Plans change. So we've sorted out the antigens from the antibodies to help you book the right test with one of our trusted partners. As we learn to live with Covid-19, and with the legal requirement to wear a face mask now removed in the UK, at some airports and on certain routes, it is your personal choice whether you wear a face mask or not. We continue to help our customers book with confidence, with the ability to change plans if a customer tests positive for Covid-19 and previous flexible booking policies applicable based on the date of booking, but its also important that customers have adequate travel insurance. Fleming Way Bookings made by credit card or debit card no longer incur a fee. Virgin Atlantic Faces Penalties for Not Refunding Passengers Depending on your destination, you'll likely need to have a negative test result before you can fly. Shai Weiss, the boss of Virgin Atlantic, which last month secured a 1.2billion rescue deal, said outstanding requests for refunds will be paid by the end of next month. You might need to allow up to 14 working days for the money to show in your account depending on your payment method and provider, or if theres a Bank Holiday. 2022 Virgin Atlantic Airways Ltd. All rights reserved.Registered office: Registered office: The VHQ, Fleming Way, Crawley, West Sussex RH10 9DF If your customer has opted for an Open Ticketfor any other reason, the residual value will be non-refundable. This method checks if you have immunity against Covid-19 but can't tell you if you currently have the virus. However, in fairness to Virgin Atlantic, your refund was paid very quickly after we took up your case. To ensure the timely processing of your request, please choose the correct form based upon your requirements: If you are unsure of the terms and conditions of your ticket, you can request a quote to find out how much you would be entitled to. Once a refund has been processed it will be returned to the original form(s) of payment. Refund form | Contact forms | Virgin Atlantic help centre We will not deduct an administration feeto make this refund. Should the original documentation become lost or mislaid please. Your booking may also need to be re-fared to reflect the new itinerary please see Article 7.2 for more information. order your home test online by 2pm for DPD Next Day Delivery. It remains a dynamic time for International travel, and we continue to review our holiday schedules regularly and monitor the Covid-19 situation closely. More next week. Privacy policy | Canadian tariffs. If you booked with Virgin Holidays, or through another website or travel agent, please contact them directly for your options. Passengers should also be aware that any applicable refund would only relate to the airfare portion of the inclusive package and not the whole cost of the holiday. Fare difference is waived if within If you booked through a travel agent or another third party please contact them directly. Waived rebook onto any available VS/VS* flights in the same cabin. Your booking reference number (It will be six characters with a mixture of numbers and letters, e.g. Bookings made by credit card or debit card no longer incur a fee. Top tips to help you plan your journey and breeze through the airport.
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