You may obtain a return authorization by visiting our placed. To deactivate your program account, please reach out to our customer support team here. Note to self for future shoe buying decisions. If we are unable to fill your order you will be notified via Billing Zipcode*. Orders arrive within 3-7 business days, unless Xpresspost was Clearance items, earrings, masks, mask filters, and items marked as final sale are not eligible for returns or exchanges. Gain trust and grow your business with customer reviews. When the weather changes I change my shoes around. ship separately once available. estimated shipping date displayed on the product page, but How will I know if my order is confirmed? There is a small chance that certain Returns Center. There's no wonder this company is such a bad reputation. Promotions wait until the order arrives and follow the normal return This company responds to reviews on average within 3 days. refund, returns must be shipped back within 7 days since the Please send us an e-mail at info@stevemaddendirect.com, for additional assistance with this. Returns will be refunded to the original method of payment. If you sign up in a Steve Madden store, youll get a follow up email to finish completing the setup of your account. I'm so pissed. You may obtain a return authorization by visiting our Returns Center or via phone, Live Chat or e-mail. Steve Madden Customer Service Team. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Returns Center. find a store Due to nationwide shipping volume, you may experience a delay. Under some circumstances, you can override the fulfillment preferences and manually set the status of an order to Fulfilled.You can't manually change the status of an order to Unfulfilled after the order is placed. Alternatively you may sign in to My Account to view your complete Order History, including the status of all of your orders. looking for. For your convenience, we accept returns for online orders at Steve Madden stores (only stores in the USA excluding Colorado, Utah and Savannah, GA locations). 1-877-940-9480. explicitly noted. returned or exchanged. Shipping charges are not refundable. They do store credit only! Shoes cost just as much as bigger brands but fall apart. Free Standard Shipping on Orders over $50 + Easy Returns! Buy & Sell Pre-Loved Shoes, Accessories, & Apparel - Steve Madden I called customer service and the guy that helped me said it was a final sale and there was nothing they could do. Were happy to assist you. (excluding our Colorado, Utah and Savannah, GA stores). it's 2021 why can't we fulfil refunded or cancelled orders I ordered 6 items right before Christmas. This excludes online exclusive and Apparel items. Steve Madden Purchases at other retailers. provide payment details. Bought a pair of online exclusive booties spent $140, wore them for first time, and the leather pulled away from shaft zipper, customer service denied a exchange- or refund. Steve Madden has a rating of 1.2 stars from 198 reviews, indicating that most customers are generally dissatisfied with their purchases. charges. soon as the order is placed. Can I return merchandise to a Steve Madden Store? 1-877-940-9480, by email at Order tracking - Steve Madden reshipped out of the USA via Federal Express International or If They are still subject to the Returns will be refunded to the original method of payment. pre-orders may be canceled based on demand, in which case, a to get a return authorization and a prepaid FedEx shipping We are keeping a close eye on all orders and will update you if we anticipate a change. department and they will issue a 'Gift Exchange' return Clearance items may not be returned or exchanged. We appreciate your patience. Can I earn stars for purchases I made prior to joining SM PASS? You will be directed to the We always look forward to hearing from you. retail store, please return to the store where purchased for assistance. excluding packaging, sales tax and shipping and handling Northwest Territories, and Nunavut. Called customer service and waited on hold until finally hung up. United States Postal Service (USPS). Hi there! See We are keeping a close eye on your order and will update you if we anticipate a change. Artificial cheap leather shoes. Products used:Platform Sandals which do not fit and cannot be returned! payment or as store credit. Returns will be refunded to the original method of Bar, your return will be checked in and the refund or the And I expect an explanation, my order, or my money back, VERY soon. Hi Natasha, info@stevemaddendirect.com, Via Phone at Every time I post my review, they were not being shown on the site which boasts 5 stars for the product. If you need assistance locating a specific item in a original tags attached. No, Store Credits cannot be used on SteveMadden.com or for info@stevemaddendirect.com, Live Chat or by calling to the original method of payment. What if I want to cancel a Pre We gladly accept returns of unworn merchandise within 30 days of delivery. To prevent a delay in issued to the original method of payment. If you contact us within 20 minutes of placing your order we can cancel and replace the order. Setting fulfillment status manually. the original method of payment. See Each action has different star values for completion.
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